How Not to Run an Airport

It’s Spring Vacation, and we booked a flight to Santa Fe.

The plane left Indianapolis promptly on time, headed for Dallas-Ft. Worth. It landed a couple of minutes ahead of schedule. And then it sat on the runway for nearly 30 minutes, because–the pilot informed us–the gate was broken. Rather than sending us to an alternate gate, we sat there until they repaired it.

Anyone who has had the misfortune to connect through DFW can attest to the sprawl. We arrived at Concourse C and our connecting flight was departing from B concourse–a distance of at least two miles on foot. The original time between flights was an hour; by the time we deplaned, we had fewer than 30 minutes. We rushed to take the Skylink–the tram that runs between concourse–but as the tram approached, an announcement over the intercom informed us that the train would not be stopping at the B Concourse, due to a “security breach,” and to proceed to other concourses on foot. We had no option but to walk.

My husband is 80, with a heart condition that prevents him from sustained  fast walking. We found one of the handicap-assistance vehicles that drives passengers who are unable to make the trek on foot, but by the time we arrived at our gate, the plane had closed, and our seats had been given to standby customers.

By this time, we were out of both breath and patience. The gate attendant informed us that the next flight to Santa Fe was at four, and full. (It was 9:00 am.) Would we be willing to fly into Albuquerque instead, and take a shuttle to Santa Fe? We agreed. At this point, we were standing at the outermost end of Concourse B; the flight to Albuquerque would be leaving from Concourse D. We could get seat assignments at the gate. Once again, we made the lengthy trek to a different concourse; at least this time, the tram operated.

We settled down in the lounge area of the new gate to wait. When the service counter opened, I went up to get our seat assignments–only to be told that there had been a gate change and the flight would now leave from Concourse A!

I am writing this from the waiting area in Concourse A, where we have been informed that the flight will be “slightly” delayed.

I am not in a good mood. In fact, I am definitely cranky.

I’ve been through DFW many times; it is one of my least favorite airports. Somehow, there’s always a problem. It is inexcusable that a malfunctioning gate is allowed to cause a 30 minute delay–especially at an airport where large numbers of passengers connect to other flights. DFW is a prime example of a place that does not work. It’s badly designed, badly run, and judging from what I’ve seen during my unfortunately extensive tour of the place, rarely cleaned.

At this point, I just hope to make it to Santa Fe. Not an auspicious start….blogging may be haphazard this week.

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In the Eye of the Beholder

Someone posted a comment to one of my previous blogs to the effect that taxation is theft. This is a not-uncommon complaint of the far right–that government is using its coercive power to steal the fruits of honest labor from its citizens.

I see a different picture. I see whiners who want to steal from their fellow-citizens–people who accept and use the services provided by government with our tax dollars, but who are indignant at the notion that they should pay their fair share for those services. They drive on streets paved with tax dollars, call on police when assaulted, employ workers educated in our public schools, put their garbage out for pickup, are protected by the National Guard and armed forces…No matter how loudly they complain about “socialism,”  I know of none who refuse to accept their Social Security and Medicare benefits.

Talk about your “makers” and “takers”…People who want the benefits of our public infrastructure but get indignant when asked to pay for those benefits sure seem to me to fall into the “takers” category.

The issue confronting thoughtful citizens is not “how do we avoid paying for what we get?” The issue is “how do we insure that government is operating efficiently and fairly, that it is doing those things that are properly its job and not others?” “How do we ensure that we are paying a fair price for services we really want government to provide?”

Of course, addressing those (much more complicated) questions, and monitoring our governing institutions takes effort and a modicum of civic understanding. Fixing those institutions when they are malfunctioning–or not functioning at all, which seems to be the case now–will require real effort. It’s easier to whine.

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Myths Die Hard

Andrea Neal’s editorial in the Indianapolis Star yesterday was a reminder that evidence is no match for strongly-held beliefs.

Neal seconded Governor Pence’s ill-considered call for a ten percent reduction in Indiana’s income tax. Even the Republicans in the General Assembly have recognized how harmful such a tax cut would be in a state where cities and towns are already strangling, thanks to the even more ill-considered tax caps Mitch Daniels managed to enshrine in the Indiana constitution.  Neal made a familiar argument: lower taxes will lead to more economic growth and more job creation.

This argument sounds logical. Leave businesses with more cash and they’ll spend it to expand and hire. I remember being persuaded by that theory myself when I first became involved in policy and political life. The problem is, the evidence refutes it.

A recent report by the Institute on Taxation and Economic policy confirms previous research. As the Institute reports,

States that levy personal income taxes, including the states with the highest top rates, have seen more economic growth
per capita and less decline in their median income level over the last ten years than the nine states that do not tax income.
As any economist will confirm, the factors facilitating economic growth and job creation are varied; despite the almost religious belief in the supernatural power of tax policy, most studies suggest that tax levels are only one of a large number of factors that influence business decisions. The availability of an educated workforce, a location near suppliers or large customers, the existence of a market for one’s goods or services, cost of living, and the general quality of life  all play a part.
For many employers, the availability of public transportation so that employees can get to their place of work is extremely important; indeed, decent public transportation would do far more for the Indianapolis economy than a tax cut that further erodes public services and the quality of life.
Think about it: how low would taxes need to be before you’d move your business to Mississippi?
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Worthwhile Reminders

I finally got around to reading “Healing the Heart of Democracy” by Parker Palmer yesterday, and was struck by his observation that it isn’t disagreement that makes our politics so contentious–it is demonization.

Back in the day, as they say, I remember Dick Lugar responding to challenges by saying “That’s an issue upon which people of good faith can differ.” By the time he was attacked by Tea Party purists, that simple recognition–that otherwise good people can differ in their analysis of a situation–had become heresy in some precincts.

When we de-humanize those who disagree with us, we make conversation–and conversion–impossible. I’ll grant that some folks are so rigid, so afraid to consider facts that might be contrary to their own worldview, that reasonable debate is not possible. (As a friend of mine used to say, you can’t reason someone out of a position they never reasoned themselves into.) But those tend to be folks on the fringe. When we write off everyone on the other side of an issue, we abandon any possibility of productive discourse.

Alexander Hamilton addressed this very human tendency in Federalist #1: “So numerous indeed and so powerful are the causes which serve to give a false bias to the judgment, that we see wise and good men on the wrong as well as on the right side of questions of the first magnitude to society. This circumstance, if duly attended to, would furnish a lesson of moderation to those who are ever so much persuaded of their being in the right in any controversy….In politics, as in religion, it is equally absurd to aim at making proselytes by fire and sword. Heresies in either can rarely be cured by persecution.”

Later in that same essay, he points out that partisans are unlikely to sway others to their opinions or to increase the “number of their converts” by the “loudness of their declamations and the bitterness of their invective.”

As difficult as it may be in an era positively dominated by invective and loudness, those of us who care about the conduct of public affairs need to work on substituting vigorous but respectful disagreement for demonization. Otherwise, the public square will be entirely dominated by the “true believers” of all sorts who are so vested in labeling and attacking that they cannot participate in anything remotely resembling democratic discourse.

In an era where every ideologue claims fidelity to the Founders, maybe we should actually listen to one.

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