I continue to be impressed with New York’s Mayor Mamdani, who seems intent upon–gasp!–fulfilling his campaign promises. It isn’t simply the “big stuff”–balancing the budget and erasing the previous administration’s deficit, securing funding for vastly expanded childcare–.as one media outlet has reported,
Six months into his term, 34-year-old Zohran Mamdani has overseen some notable achievements. He has lowered crime rates, won legislative concessions for two of his top priorities in Albany, delivered a rent freeze (through the Rent Guidelines Board he largely appoints) on regulated apartments, and eked out a budget hours before its deadline, while welcoming hundreds of thousands of sports-crazed revelers from around the world into city streets this summer without major incidents. He’s won praise among many who see housing production as key to delivering a more affordable city by releasing a robust “Block by Block” plan to encourage construction as well as identifying ways to speed permitting approvals.
All impressive, but I am even more impressed by an initiative that has received far less publicity: the announcement of a Public Interest Technology (PIT) Crew –a new unit in NYC government composed of tech specialists charged with making city services work better for the public.
Perhaps because I was born shortly after the Ice Age, and did not grow up with newfangled things like the Internet and Iphones, I frequently struggle with technology that my grandchildren find intuitive–and I am willing to bet that a lot of other older Americans struggle with me. When access to government sites is complicated or confusing, it is infuriating–and I don’t face the sort of added barriers that may confront folks whose first language isn’t English.
In his announcement of the Pit Crew, Mamdani explained its importance.
In 2026, nearly all of the services city hall offers New Yorkers are dispensed through digital platforms…New Yorkers should not be forced to navigate systems that are confusing, outdated and burdened by bureaucracy. The PIT Crew turns that model on its head. These teams will move quickly and deliberately to solve real problems, make City government easier to use, deliver for working New Yorkers and advance our agenda of affordability and public excellence.
As the linked article notes, this initiative tells us a lot about Mamdani’s approach to governing, which–among other things– offers a model for how government can make our lives easier.
Improving the mechanism by which citizens interact with their municipal government isn’t just about efficiency. Making those interactions simpler and more intuitive is also intended to improve the way government works. As Mamdani has insisted, “every confusing step and every dead-end portal makes it more difficult for government to deliver for New Yorkers, and for New Yorkers to trust that government is working to deliver for them.” Meanwhile, every simple and straightforward experience New Yorkers have on city platforms “rebuilds that trust.”
That is the mission with which the Pit Crew is charged.
As the linked article explains, it has long been conventional political wisdom that politicians shouldn’t “waste” political capital by investing it into improving existing government services. Instead, they should focus upon claiming credit for new policies, an approach that is thought to be more politically fruitful. (That attitude–that political axiom– is one reason why our infrastructure is decaying.) The smart politician cuts the ribbon for a new highway, not for fixing potholes.
Mamdani has announced filling 100,000 potholes so far this year…
Unlike his predecessors, Mamdani seems invested in the nuts and bolts of administration. In his speech announcing the PIT crews, he insisted that a focus on performance dramatically increases the chances of having better results. As he said, “City Hall is building a team that performs well and executes well. You better believe that our chances of delivering well for New Yorkers are increasing dramatically as well.”
The linked article calls his approach a form of civic education.
One of the most charismatic politicians in America is using his political honeymoon to explain in simple and accessible terms how the public sector works. Even before Trump, political explanations about public administration have typically been used to bash the bureaucracy, not to uplift it.
Second, it is a form of accountability. Mamdani is asking us to hold him accountable to outcomes. And he sees those outcomes as directly tied to administrative capacity. On high-stakes issues he is betting on City employees rather than consultants. City officials set the goal as: “Deliver exceptional products and services in the hands of the public that raise expectations for what government can deliver.”
Doing the job well! Wow…what will he think of next?
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