A Seemingly Simple Question

The job of the School of Public and Environmental Affairs, where I teach, is to produce thoughtful public and nonprofit managers—people who can deal with the increasing complexities of public and regulatory policy. That requires spending a good deal of time analyzing what rules government should and should not enact.

Rulemaking is an especially important task of the various agencies set up to regulate highly technical industries like telecommunications. Too little regulation and the strong will take advantage of the weak; too much, and it can stifle competitiveness. In highly specialized, technical areas, corporate interests can—and do—lobby in relative secrecy for sweetheart deals, or—even worse—to prevent passage of regulations that would benefit the general public.

Case in point: mobile phones and broadcast radio.

Around the world, over 1.1 billion phones contain chips that allow them to receive radio broadcasts. Although it is estimated that 33% of phones here in the U.S. have those same chips (which cost approximately 30 cents each), in our phones they’ve been turned off. So people living elsewhere can and do listen to radio on their cell phones, but we Americans can’t.

That leads to two questions: why not, and why does it matter?

Cell phone users in the U.S. can’t choose to have radio on our phones because when the ability to download first threatened the music industry’s business model, the carriers—AT&T, Verizon, etc.—thought including broadcast radio would undermine their ability to sell music packages. With the passage of time, and development of free services like Pandora, it became obvious that there wasn’t going to be a market for such sales, but carriers continue to block radio from cellphones.

That refusal mystifies me. When you download news or music to your Blackberry or IPhone, you are using a lot of bandwidth, and bandwidth costs carriers a lot of money. (Granted, they pass along the cost to users when they can.) Turning on that 30 cent chip would free up badly needed bandwidth and save carriers money. As an observer with—admittedly—a very minimal understanding of the industry, I find their continued resistance to offering radio puzzling.

If the issue was just that carriers are making a seemingly dumb business decision, it wouldn’t make much difference to most of us. (I’m certainly not going to lose sleep over AT&T’s profit margins!) The reason this matters to the rest of us is that it significantly affects public safety.

When natural disasters occur—think Joplin, Missouri—the government needs to be able to issue immediate alerts, and those alerts need to reach the widest possible audience in the shortest possible time. It is literally a matter of life and death. In 2006, the federal government passed the Warn Act, requiring wireless providers to develop the capacity to issue those emergency alerts. Thus far, the industry has done very little to build the widespread text-messaging system that it is developing to satisfy the Act.

Adding radio to cell phones would allow government to use the existing emergency broadcast system, which has proven much more reliable than cell phone towers. (When electricity goes, so does the cell system.) Furthermore, texting may get the attention of young people, but many of the older Americans most vulnerable to natural disasters are unlikely to check regularly for text messages.

The lack of an emergency notification system is a problem government can solve tomorrow by passing a simple regulation requiring carriers to use that 30 cent chip. Experts insist that there are no technical impediments, and costs would be far less than building out a text-based notification system.

Why doesn’t the government require this? What am I missing?

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Selling Indiana: Update

This past weekend, the LA Times and the Northwest Indiana Times both had stories about Mitch Daniel’s privatization initiatives.

The Northwest Indiana article reported on the impending default of the private operator of the Indiana Toll Road. While a default would probably not cost Indiana taxpayers–the private operator paid us in advance–it might well cost us what little control we retained over the Toll Road, and depending upon how the default played out, might require some legal fees.

The LA Times article, on the other hand, was the sort of in-depth reporting that has become all too rare nationally, and virtually non-existent here in Indianapolis.  It traced the disaster that was Indiana’s effort to contract out welfare intake, and it is well worth reading in its entirety. High points include a description of ACS ties to Indiana political figures and “movers and shakers”–especially Stephen Goldsmith, Mitch Roob and the Barnes Thornburgh law firm–together with a list of associated campaign contributions, and several examples of the harm done to vulnerable elderly and disabled people who depended on the program.

The Star did do several stories early on, when the failures of IBM and ACS were at their most glaring, and again when Daniels admitted defeat and pulled IBM’s (but not ACS’) contract. And it ran a story when IBM sued the state. But there was no effort to “connect the dots” and nothing even close to the comprehensive investigation provided by the LA Times.

That lack of a full picture matters, because without it, reporters fail to recognize the context within which we must understand related information.

A couple of weeks ago, the Daniels Administration announced that it had received an award from the federal government for cutting the food stamp program’s negative error rate–how often cases are incorrectly closed or denied. The Administration bragged that Indiana’s error rate was below the national average.  The Star dutifully reported the (accurate) claim. What didn’t get reported was the fact that from 2001 to 2007–prior to welfare privatization–Indiana’s error rate had also been below the national average, but in 2008, one year after IBM and ACS took over, the error rate had more than doubled, to 13%.  It was the largest increase in the country, and the celebrated “improvement” was measured from that high point.

Context matters. So does journalism.

Surprise, Surprise

Last week, there was a fair amount of publicity about a study issued by the Justice Policy Institute that found—drum roll, please–that private prison operators lobby for more stringent criminal laws.

In other news, the sun rose in the east yesterday.

There are certainly instances in which government outsourcing makes sense, but operating prisons is not one of them. As many observers of what I call “privatization ideology” warned when the first private prisons began operating, incarceration for profit is simply untenable: the incentives involved are inconsistent with good public management.  Prisons aren’t businesses, and they cannot and should not be run as businesses.

When a company’s profits depend upon jailing more people for longer periods, it shouldn’t come as a surprise that those companies will lobby for ever-more draconian laws and extended sentences. If that lobbying is successful, it will cost taxpayers much more than they saved by outsourcing (assuming the much-touted savings are real to begin with.)

It isn’t just prison outsourcing that threatens to distort policy-making. The United States no longer has a military draft, and we currently have more “contractors” in Iraq and Afghanistan than we do citizen-soldiers. As I pointed out in a paper several years ago, in the wake of the Abu Ghraib scandal, there are significant moral, legal and strategic problems that arise when governments essentially hire mercenaries to do their dirty work. For one thing, it is far easier to opt for a military “solution” to a problem when the Congressman casting the vote can simply “hire” soldiers, and doesn’t have to go home to his district and justify drafting his constituents. For another, the multi-national companies that provide the “soldiers for hire” have a vested economic interest in military combat.

Private prison operators lobby for stricter sentencing. Does anyone really believe that private companies providing combat services won’t lobby for war?

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For Once, a Good Day

Yesterday was a trifecta for those of us who live in Indiana and care about public policy.

Two separate federal judges enjoined major parts of two of the most shameful acts passed by the most recent Indiana General Assembly–the immigration bill and the anti-abortion bill. (The latter not only defunded Planned Parenthood, but also required doctors to give women medically inaccurate information. Both provisions were enjoined.) The ideologues who “serve” in the Indiana legislature had been repeatedly advised that both measures had serious constitutional infirmities, but hey–why let a little thing like the constitution get in the way of serious pandering and outright nuttiness?

If the issuance of those injunctions wasn’t satisfying enough, late last night New York State passed a bill authorizing same-sex marriage, and Governor Cuomo came to the floor to sign it.

There was a lot to relish about that victory for fundamental fairness and basic civil rights.

The New York legislature is controlled by Republicans, but the majority party did not block the vote, and four Republican votes provided the margin of victory. The Governor was one of the bill’s strongest supporters. Michael Bloomberg, Mayor of New York City, hailed the bill’s passage. And New York’s authorization doubled the number of Americans who now live in a state where same-sex marriage is legal.

A few minutes after the bill passed the New York Senate, the Empire State Building “went Rainbow”–the building was bathed in rainbow lights that had been purchased for the city’s Pride Parade that, in a happy coincidence, was scheduled for today.

Granted, yesterday was only one day, but it was a welcome recess from the pettiness, stupidity, anti-intellectualism and bigotry that have characterized our civic and political life for far too long. I don’t know about you, but I plan to savor it.

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Teachable Moments

Sometimes, a gaffe or disclosure that is unimportant in and of itself will nevertheless offer us a useful insight. There were two examples in this morning’s news.

The first was a glaring grammatical error in the morning Star editorial about–of all subjects–education.  The paragraph in which it occurred read “Bennett needs public buy-in to ensure that the new operators, whoever they are, have the best chance to succeed. And that buy-in is more likely to occur if parents, teachers and community leaders think that they’re concerns were taken into account before an outside operator was hired to run one or more of their local schools.”

“They’re” should obviously been “their.” Oops! Perhaps Gannett’s decision to cut copy and proofreading personnel was a bit too hasty?

The second was a brief report in the IBJ of an exchange between Greg Ballard and Amos Brown. During a discussion on his radio program, Amos asked the Mayor whether he had ever met with the head of the NAACP. Ballard replied that, while he had not had a face-to-face meeting with “him,” he had been at a breakfast meeting with “him.” The problem, of course, is that the head of the NAACP is a woman.

This could, of course, be shrugged off as a simple case of “mis-speaking.” But I think it is a particularly vivid example of Ballard’s most unfortunate flaw: an inability to admit–evidently even to himself–what he doesn’t know, or hasn’t done, and a corresponding need to try bluffing his way through.

When Ballard was campaigning, it was painfully obvious he knew very little about urban policy and governance. Having spent much of the preceding 25 years in the Marines, he also didn’t know a lot about what had been happening in Indianapolis. Those gaps wouldn’t necessarily make him a bad mayor; lots of people go into positions unprepared, recognize their deficits, and work to correct them. Understanding what you don’t understand is the beginning of wisdom. Those who ultimately succeed despite lacking the requisite knowledge or skills are those who are willing to say “I don’t know” when they don’t.

Those who fail, try to bluff their way through.

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