A Warning About Reservations.Com

It’s summer, and lots of us take trips during the summer. We also avail ourselves of the convenience of the Internet to make reservations. I love doing these tasks online–but an experience my husband and I had recently is an example of convenience’s downside.

We have driven to our timeshare in South Carolina for years, and we have a favorite stopping place along the way: Newberry, South Carolina. It’s a charming little town with a historic Opera House and a couple of good restaurants. For the past several years, we’ve stayed at a Hampton Inn that’s in the walkable middle of the town.

This year, my husband went online to make reservations for two rooms–one for us, one for my older son, who will be with us. The emailed confirmation showed just one room, so he called to correct it. Evidently, Hampton no longer has its own reservation system; he was connected to (misnamed) customer service at Reservations. Com. After a lengthy discussion with someone for whom English was clearly not the native language, he was assured that the reservation had been corrected.

We then received an email confirmation (still for one room, but showing 3 adults instead of two)–and a second confirmation for a Holiday Inn in Ardmore, Oklahoma. 

Neither of us has ever heard of Ardmore, Oklahoma, let alone had any desire to visit there. The confirmation said our credit card had already been charged and the amount was unrefundable.

If that wasn’t sufficiently surreal, the telephone conversation between my husband and the individual at Reservations.com who answered his call was even more so. The man kept saying the reservation couldn’t be cancelled, and my husband kept saying (eventually, shouting) that we’d never made it. The closest we got to a resolution was the agent saying that he would “look into it” and if it turned out the charge was their mistake, it would be refunded.

Our next call was to our credit card company, to determine the process for disputing a charge.

Thanks to Trump, I’m mad all the time anyway, and I decided that I would write an “extra” blog post to alert readers to what was probably simple incompetence, but in the alternative, might also be a scam. Perhaps most people examine their credit card statements more closely than we do, but I wonder how many people have paid for a room they never reserved without catching the problem.

It turns out to be impossible to contact the Hampton Inn directly. Their phone goes directly to Reservations.com, and their website has no email contact listed. Anyone needing to speak to one particular hotel in the chain to resolve an issue is out of luck.

I don’t know what Reservations.com considers “customer service,” but I would warn against using them whenever possible. We had two phone calls with them: the first handled by someone with great difficulty communicating (and communicating, presumably, was the job description); and the second with a defensive asshole. (Excuse the terminology, but nothing else seems accurate.)

If anyone from Hampton Inn (or Hilton, the parent company) is reading this–you have a BIG PROBLEM. Sometimes, outsourcing is definitely NOT a good idea.

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Bless This “Deep State”

A favorite target of Trump defenders is the presumably nefarious “deep state”–the thousands of government workers that sane folks call bureaucrats (when they are being critical) or civil servants (when they are acknowledging their importance).

I teach in a school of public affairs, where a major focus is educating young people for that quaint thing we used to call public service. In addition to technical skills, we place considerable emphasis upon what I sometimes call the “constitutional ethic” and the rule of law–the behaviors citizens have a right to demand from those who serve a legitimate government.

It is belaboring the obvious to note that the Trump Administration doesn’t recognize the existence of ethics–constitutional or otherwise. However, many good people who do know the difference between right and wrong still work in that “deep state” that Republicans love to excoriate, and a group of them are suing to avoid having to carry out Trump’s inhumane border policies that. force asylum seekers to stay in Mexico or be put in jail here while awaiting hearings.

A group of asylum officers whose job is to administer policies like that have filed a brief in the case making a powerful and passionate case against a policy that they have to implement but they find morally unconscionable.

U.S. asylum officers slammed President Trump’s policy of forcing migrants to remain in Mexico while they await immigration hearings in the United States, urging a federal appeals court Wednesday to block the administration from continuing the program. The officers, who are directed to implement the policy, said it is threatening migrants’ lives and is “fundamentally contrary to the moral fabric of our Nation.”…

The lawsuit asserts that Trump’s policy goes against what has been America’s long-standing view that the country should welcome asylum seekers and refugees escaping persecution in their home countries. The United States has been seen as a safe haven ever since  the arrival of the Pilgrims in the 17th century. In the court pleadings, plaintiffs argue  that Trump’s policy “is compelling sworn officers to participate in the widespread violation of international and federal law” — “something that they did not sign up to do when they decided to become asylum and refugee officers for the United States government.”

“Asylum officers are duty bound to protect vulnerable asylum seekers from persecution,” the American Federation of Government Employees Local 1924, which represents 2,500 federal workers, including asylum officers, said in a 37-page court filing with the U.S. Court of Appeals for the 9th Circuit in California. “They should not be forced to honor departmental directives that are fundamentally contrary to the moral fabric of our Nation and our international and domestic legal obligations.”

When Donald Trump became President (note I do not say “was elected” since I agree with Jimmy Carter), I had several messages from former students now working for the federal government. They were conflicted–should they stay, and try to protect the public interest, or leave for jobs in the private or non-profit sectors?

As I told each of them, that was a decision only they could make.

Those who decided to remain, however, stayed because they were determined to protect the rule of law and the integrity of public service at a time when those in power–and those supporting this lawless administration–sneer at such “high flown” concepts.

If the United States emerges from this shameful, corrupt and profoundly un-American episode in our national story, we will owe those “deep state” protectors of our ideals an enormous debt of gratitude.

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This Is Chilling

As if the Trump Administration and its enablers in McConnell’s Court haven’t done enough to erode public confidence in America’s governing institutions, recent disclosures about the number of police officers involved in White Supremicist organizations should make the hair on the back of our collective necks stand up.

First, I ran into an article from the Philadelphia Inquirer reporting that the City of Philadelphia had pulled 72 officers off the street:

At the very beginning of June, a group called The Plain View Project—established in 2017 as a research group looking for racist, Islamophobic, and other hateful rhetoric posted and shared by law enforcement on social media—released some very harrowing results. The database they had compiled, according to the Philadelphia Inquirer, included around 3,100 posts by some 330 active Philadelphia police officers. Of the 330, at least 16 were ranked officers. One of the issues with police officers’ private social media posts is that virtually all law enforcement agencies have some form of a social media policy that includes a restriction from posting things that could undermine public confidence in the law enforcement agent. The Plain View Project that collected this batch of law enforcement revelations, was led by Harvard Law graduate Emily Baker-White who told the Inquirer that she began this work because she had realized no one was aggregating police officer social media posts.

The results, published in Buzzfeed News, with the help of nonprofit newsroom Injustice Watch, was undeniable. While The Plain View Project was Philadelphia based, the disturbing posts from law enforcement were found from Dallas to Chicago to Florida, while the investigation was continuing,

The department took 72 officers off street duty during the investigation. At the time of the media report, none of the officers being investigated had yet been “disciplined,” but the Chief was quoted as predicting that such discipline would be forthcoming, and that “several” officers would likely be fired.

Meanwhile, Dispatches from the Culture Wars reports

Hundreds of active-duty and retired law enforcement officers from across the United States are members of Confederate, anti-Islam, misogynistic or anti-government militia groups on Facebook, a Reveal investigation has found.

These cops have worked at every level of American law enforcement, from tiny, rural sheriff’s departments to the largest agencies in the country, such as the Los Angeles and New York police departments. They work in jails and schools and airports, on boats and trains and in patrol cars. And, Reveal from The Center for Investigative Reporting discovered, they also read and contribute to groups such as “White Lives Matter” and “DEATH TO ISLAM UNDERCOVER.”

These organizations are deeply racist; they trade in anti-Semitic and anti-immigrant slogans, and a number are openly Islamophobic.  Worse still, the investigation found at least 150 officers involved with violent anti-government groups.

Thanks to the ubiquity of cell phone cameras, we’ve seen unsettling documentation of police behaviors consistent with the findings of this investigation. A lot of nice white middle-class Americans have been shocked by evidence that some police behavior changes rather dramatically in neighborhoods that are racially or ethnically different from their own.

We have a lot of housecleaning to do if we are going to mount an effort to live up to our ideals and the Constitution.

I just hope the rot hasn’t spread too far, and that it isn’t too late.

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A Good Try, Fort Wayne

A recent newspaper article reported on the demise of a “controversial” Fort Wayne ordinance–another victim of Indiana’s lack of genuine (or even pretended) home rule.

The ordinance (which in a fair and honest world should not have been controversial) addressed the common political practice called “pay to play,” the cynical shakedown of people who want to do business with local government.

In her 13-page ruling, Judge Jennifer DeGroote blocked the city from enforcing the ordinance that restricted how much money the owners of a company could give elected officials and still bid on city contracts.

The ordinance forbid any company from bidding on a city contract if any owner, partner or principal who owns more than 10% of that company gave more than $2,000 to the political campaign of a person with responsibility for awarding contracts.

“The city of Fort Wayne attempted to address legitimate concerns regarding quid pro quo exchanges or pay to play arrangements that tie contracts for professional services to contributions made to elected government officials who have authority to influence the awards of such business,” DeGroote wrote. “However, the court finds that efforts by Fort Wayne, as well-intentioned as they may be, to address such practices in the 2018 ordinance is not permitted under current Indiana law as no such authority has been extended to municipalities.”

Specifically, DeGroote’s ruling stated that the ordinance was superseded by state law, specifically the Home Rule Act, which grants municipalities the ability to self-govern in areas not covered by the state. Elections, under state law, are the domain of the Indiana Election Commission.

Every time I see a reference to Indiana’s “Home Rule Act,” I snicker. The title belongs with other dishonest efforts to turn sows’ ears into silk purses. (George W’s “Clear Skies Act” comes to mind.) In reality, Indiana’s cities and towns operate under numerous onerous restrictions, forcing municipal policymakers to “kiss the rings” of state lawmakers in order to do much of anything.

One recent example: Indianapolis had to beg the General Assembly for permission to hold a referendum to determine whether we could tax ourselves to improve our mass transit system. It took three years, and even then, our state overlords prescribed permitted and forbidden modes of transit that they would allow us to consider paying for.

Fort Wayne’s effort to clean up an unsavory and unethical fundraising practice ran afoul of the reality that governance in Indiana operates under the heavy hand of an excessively gerrymandered state legislature.

There are two lessons here: First–as many of us have said repeatedly– Indiana really, really needs genuine home rule. And second, laws patterned after Fort Wayne’s rejected ordinance should be statewide. (Nationwide, actually.)

Perhaps a legislator from Fort Wayne–or anywhere– could introduce a similar measure during the next session of the General Assembly. It wouldn’t pass, of course, but it might shine a light on just how corrupted the process has become.

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