Tag Archives: business

Necessary Distinctions

I’ve spent a fair amount of time on this blog criticizing corporate interests–Big Oil, the Kochs, all the mega-corporations evading taxes by any means arguably lawful, and others of that ilk. But a recent story reminded me that markets often exert powerful pressure for good, and not just because competition tends to drive down prices and make goods and services affordable. The vast majority of businesses operate in competitive markets that reward good behavior as well as low prices.

A good example is the fight for equal rights for GLBT citizens. Business has been in the forefront of that fight.

The link in the first paragraph is to an article about Chik-fil-A, which is furiously backpedaling from the anti-gay remarks made last year by its founder and CEO. While it would be nice if that retreat was the result of some sort of moral epiphany, the truth is that it has been forced by the realities of the market. (As one consultant recently wrote,  “There are few more treacherous actions a CEO can take than to make derogatory comments about gay men and lesbians or to be publicly exposed for funding anti-gay causes.”)

Chick-fil-A’s socially conservative agenda, which formerly led the company to donate millions to charitable groups opposed to gay marriage, has been tempered. This, just as the company aims to quickly expand into Chicago, New York and Los Angeles. Southern hospitality must give way to urban reality as the 1,800 store chain moves to compete with big city success stories like McDonald’s, Panera Bread and Chipotle.

Homophobia, racism, anti-Semetism and the like are bad for business. That lesson has been learned by hundreds of thousands of entrepreneurs, middle-managers and HR folks–and along the way, many of them have become true believers in the value of valuing diversity. Their advocacy, in turn, has moved the entire culture in a more inclusive direction.

For every asshole who is buying politicians and squirreling profits away in the Cayman Islands, there are twenty companies genuinely making America a better place–by treating GLBT people fairly, by becoming more environmentally conscious, by adopting local schools or supporting civic and charitable causes.

We need to rein in the bad actors, but we also need to appreciate the good guys. Even the guys who are only being good because that’s what the market rewards.

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Playing “Let’s Pretend”

There are two kinds of “let’s pretend” games.

The first is intended to illustrate a principle. For example, let’s pretend that you have a teenage son. You don’t have much money–you live in low-wage, “Right to Work” Indiana–so you’ve been saving  for several years in order to send him to college. He’s also been depositing money from his part-time job into the joint savings account the two of you have established.

One day, you discover he’s dropped out of high school, and taken all the money to buy a car. He explains that he needs a car now, to get to his job at Burger Heaven, where he makes three dollars an hour more than his friends who work elsewhere. Besides, he argues, the future benefits of a high school diploma (forget college) are speculative.

Would you dismiss the unequivocal data about education and lifetime earning disparities and general well-being? Would you endorse his decision to make more money now and damn the future?

Business groups evidently think the kid is doing the right thing.

According to a story buried a couple of days ago in the Indianapolis Star, a coalition of national and state business groups is fighting new rules on greenhouse gas emissions. Indiana  Gov. Mike Pence says Congress should quash the pending regulations because they would hike energy bills and cost jobs.

The new rules will cost businesses and consumers some money now. Those rules, however, are a necessary part of a still-inadequate effort to slow global climate change. It bears repeating that there is no scientific dispute about the reality of that climate change.  We are already seeing its effects. 

Too bad, say the members of the business coalition.

The business coalition, of course, is playing the other “let’s pretend” game–the one being played by people who prefer keeping an extra buck or so in their pockets now to addressing climate changes that will make life miserable for our children and grandchildren. The game played by pretending that the science is flawed, that the warnings are speculative, or that a heavy winter snow is proof that there is no “global warming.”  

As scientists have been telling us for quite some time, a warming planet changes climate patterns. Hurricanes increase in intensity; Alabama and Texas get massive snowstorms while the Arctic ice melts; California has droughts, sea levels rise, species lose their habitats.

All of these things are already occurring. Dealing with them is already costing us a lot more than compliance with federal regulations will cost, and failing to deal with climate change now–pretending that it’s a “hoax” or that the science isn’t settled–is ignorant at best and dishonorable at worst.

When the son who left high school is fifty and still making minimum wage, how will you justify letting him drop out?

When our grandchildren ask why we allowed the seas to swallow New York and Florida, why we failed to prevent the loss of twenty-five percent of the Earth’s species, and why we didn’t protect large areas of the planet from becoming uninhabitable, how will we justify our shortsightedness? Are we going to admit that greed and immaturity–our unwillingness to be even minimally inconvenienced in the here and now–led us to pretend it wasn’t happening?

Playing “let’s pretend” is for children. The businesses fighting for their right to keep polluting need to grow up.

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About Those Political Ads…..

There’s an article in this morning’s Star detailing suggestions for catching a liar. The focus was on business interviews, and the advice was for folks interviewing job applicants, but I wonder if the same tips might be useful when applied to the candidates applying for our votes.

According to the article, signs of dishonesty include

Showing an inappropriate level of politeness. Let’s say you respond to a question. Then you suddenly increase the level of niceness by injecting a compliment such as, “That’s a great tie, by the way.” The compliment is a signifier, because psychologists tell us  that the more we like someone, the more we’re inclined to believe him and to shy away from confrontations. The person is using politeness (aka “sucking up”) as a means of promoting his likeability.

Making “referral” statements. This is when a deceptive person responds to a question and refers to having answered the question previously. The idea here is to build credibility through repetition. (This probably doesn’t work when the previous answer was dramatically different than the one currently on offer. Yes Mitt, I’m looking at you…)

Using qualifiers. These indicators are “exclusion qualifiers” that let people “who want to withhold certain information to answer your question truthfully without releasing that information.” They’ll say things like “basically,” “for the most part,” “fundamentally,” “probably” and “most often.”

Another clue is use of “perception qualifiers” to enhance credibility: “frankly,” “to be perfectly honest” and “candidly.”

Going into attack mode. ‘Nuff said.

I don’t know how accurate any of these are, or how applicable to the political arena–but using these clues to analyze the bilge that passes for political argumentation these days might make those 30-second smears more bearable. And who knows–in any given race, one candidate might turn out to be a bigger liar than his opponent.

Telos

Remember the old song, “What’s it all about, Alfie?”

The past few weeks have brought more than a few reminders that aging is inexorable and death inevitable. There have been two family funerals, and–on the brighter side–last night there was a surprise party for an old friend who was turning 70 (a milestone I passed several months ago).  These reminders of mortality have reminded me of life’s essential questions, which–when you think about it–boil down to “what do I want to have accomplished during my life?” “What do I want people to remember about me?” and “What’s it all about?”

I’m not sure I can answer those questions affirmatively, but I can list the things that won’t matter when I’m dead: how much money I made, whether I was briefly famous (and all fame is brief!), whether I held a position others thought made me important, whether I triumphed over people I disliked.  At the end of the day–at the end of all our days–I think most of us want to leave a world that is at least marginally better because we lived in it. We want to leave people who will miss us because our existence added something positive to their lives.

I’ve long since accepted the fact that my life goals are not necessarily shared by others, but I still wonder what sorts of legacies some of our captains of industry and political figures think they will leave. Do the bankers whose recklessness cost so many people their homes and jobs, the political operatives who approach campaigns like games to be won by propaganda and spin, the public officials who are more concerned with the next election than the with the common good, the ruthless corporate titans lobbying for special treatment…do they ever consider whether that is how they want to be remembered when the inevitable end comes?

The word telos–if I remember correctly–is from the Greek. It translates, roughly, to “end” “purpose” or “life goal.” It’s hard not to wonder what telos motivates some of today’s more disreputable “movers and shakers”–and whether any of them ever wonder “what it’s all about.”