Okay–I know that I rarely exhibit sympathy for MAGA types, but a recent experience has reminded me that the pace of change–particularly, the rate at which the world is becoming digital–can be especially disorienting for older folks. Maddening, actually. And I say that as someone who has a smartphone and uses a computer daily.
My husband works out at our local Y with a couple of older men who still use flip phones. They’re deeply suspicious of all the newfangled technology, and they are also vocally MAGA. I’ve come to believe that–while it seems like a stretch– suspicion and disdain for the tech miracles of our brave new world and being receptive to oversimplified and racist world-views may go hand in hand.
A recent stay at a “chi chi” new hotel in Ft. Wayne, Indiana, has made me a bit more sympathetic to what must seem to some folks as an unwelcome and uncomfortable plunge into a science-fiction future.
Bear with me here.
I checked in and went to the elevator, which failed to open. After waiting for a brief time (and repeatedly pushing the button), I went back to the front desk, where the young man explained that the elevator would only work from lobby if you scanned your room key on a device mounted between the elevators before pushing the button. Nice safety feature–but there were no posted instructions that explained that. Evidently, younger folks found it intuitive.
When I got to the room, it became immediately obvious that the hotel didn’t cater to anyone one lacking a smartphone. There was no telephone in the room on which to call the desk or housekeeping, no printed materials with information about the hotel or its surroundings. What there was was a small plastic stand on the desk with QR codes, and a tiny message alerting guests that they could reach hotel services by texting a specific number.
Older guests unfamiliar with QR codes, or (unthinkable!) guests without smartphones would be unable to access hotel information. Worse–if your phone was out of juice and you’d forgotten to pack a charger (guilty as charged), the hotel didn’t have chargers (I asked). There was also no clock in the room, so if you lacked an operating phone, you didn’t know what time it was.
To say that this was all very frustrating would be an understatement. I tend to think that this particular hotel has gotten ahead of itself, but the experience did force me to recognize that I haven’t been very understanding of the people in my general age cohort (old) who encounter similar frustrations every day.
Noting the accelerated pace of change has become a cliche, obscuring the very real disorientation that so often accompanies it. America is full of people who reached adulthood before computers became ubiquitous–people who grew up with telephones firmly affixed to wires and walls, who drove cars that lacked computer screens and syrupy directions from a female GPS voice, who watched one of three networks on their televisions and read the local news on newsprint delivered to their doors daily. Etc.
Those same Americans have grandchildren for whom the avalanche of technology is intuitive–they grew up with it. Those grandkids are fixated on their screens, comfortable in a world that seems increasingly alien to their grandparents. Add to that the old folks’ daily encounter with the massive increases in America’s diversity, the contemporary prominence of women and people of color in positions of authority and celebrity, and older folks can be forgiven for feeling adrift, if not alienated, in a strange new world.
That alienation helps to explain–although it doesn’t excuse–their willingness to support a movement that blames nefarious “others” for their discomfort.
I realize that I need to be less judgmental, but it’s hard when people ignore the actual reasons for their discomfort and instead look for someone to blame…
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