Today, I’m taking a detour from the depressing state of the nation in order to indulge in a very personal rant about the equally depressing performance of my state’s government.
How many times have we all heard some self-important “Captain of Industry” pontificate about running government like a business? And how often have we responded–calmly and logically–by explaining the multiple and substantial differences between government and business enterprises? When I am engaging in these discussions, however, I routinely add a statement to the effect that we do have a right to expect that government will be businesslike, meaning that government agencies should operate in an efficient and professional manner.
I don’t know what people in other states experience, but in Indiana those in charge of the various services we expect government to provide, services we rely upon, are clearly uninterested in either efficiency or professionalism. Our Governor, Lieutenant governor, Attorney General and legislative super-majority are far too engrossed with rewarding their donors and indulging their culture war obsessions to bother with effective administration of the various agencies with which Hoosiers are required to interact.
Permit me to offer a recent example.
A few weeks ago, someone stole my husband’s IPhone and wallet from his locker while he was working out. Anyone who has lost a wallet or had one stolen will immediately understand the nightmare that ensues–cancelling credit cards and getting replacements, figuring out how to get copies of medical insurance and Medicare cards…(we’re still waiting on the Medicare replacement, which we’re told takes some 30 days.)
And then, of course, there’s replacing the “Real ID” issued by the Bureau of Motor Vehicles. (My husband stopped driving a few years ago, but still needs that “real ID” for travel.)
Welcome to the Indiana’s Bureau of Motor Vehicles web page, which hasn’t been updated in who knows how long, and which is demonstrably, wildly inaccurate. The BMV web page lists the locations of branches and self-service “kiosks” located in other buildings. My husband visited at least two of the listed kiosk locations, only to discover that they not only lacked the promised kiosks, but–according to building personnel–had never housed any such structures or anything similar.
The license branch that we have used over the past several years is still listed, with its operating hours. What the website neglects to mention, however, is that it was closed several months ago, when the BMV shuttered a number of locations.
After a couple of wasted visits, as we prepared to travel considerably farther, to a location that is presumably still in operation, I consulted the website to see what sort of documentation the BMV requires to confirm that my husband is both a citizen and a bona fide resident of the state of Indiana, and I discovered a list that was evidently assembled well before the Internet became pervasive and rather clearly hasn’t been reconsidered since.
He can use his passport to confirm identity and citizenship (which is good because I never heard of several of the other “acceptable” items listed). But the BMV wants a minimum of two “original documents” to demonstrate Hoosier residency. The site lists utility bills, bank statements and/or a variety of other bills and statements that people used to receive via the U.S. mail, but that most Americans now now receive virtually, via email or app. (The language on the site is very definite that only original documents are acceptable, so apparently, a printout of a digital statement or bill would not pass muster.)
In all fairness, once we had traveled 45 minutes to the now-nearest branch, the process was efficient and the employees helpful–much better than we’d expected, given the website and branch closures.
If all those Republicans who think government should be “run like a business” actually ran their businesses like this, they wouldn’t be in business very long.
I guess it’s too much to expect that someone in Indiana government might take a break from what they evidently believe are their primary duties: interfering with women’s reproduction, waging war on education, ferreting out that scandalous DEI, hassling Drag Queens, and keeping trans kids out of sports (I think statewide there are two of them)–and spend some time improving the performance of the agencies they are actually employed to manage.
But hey–this is Indiana, where voters regularly elect these culture warriors. Evidently, Hoosier voters don’t connect the dots between our seriously substandard public services and the Christian Nationalist theocrats they elect.
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